Returns Policy

Returns Policy for JustTrap Streetwear

Overview

At JustTrap we take pride in the quality of our products. If you are not completely satisfied with your purchase, we're here to help. This policy outlines the conditions under which products purchased from JustTrap's website https://just-trap.co.uk/ can be returned.

 

Time Frame for Returns

Returns must be initiated within 14 days of the date you received the product.

Returned items must be received by our warehouse within 14 days of initiating the return.

Condition of Returned Products

 

Items must be in their original, unused condition.

 

Products must be returned with all original tags attached and in their original packaging.

Items that are damaged, worn, washed, or altered in any way are not eligible for return.

Process for Returns

 

Contact Us: To initiate a return, please contact our customer service team at Nana188@live.co.uk. Provide your order number, the items you wish to return, and the reason for the return.

 

Approval: Once your return request is reviewed and approved, we will provide you with a return authorisation number and return shipping instructions.

 

Packing and Shipping: Pack the items securely and include the original receipt or proof of purchase. Clearly write your return authorisation number on the outside of the package.

 

Return Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Exchanges:

We only replace items if they are defective or damaged upon arrival.

If you need to exchange an item for the same item, send us an email at Nana188@live.co.uk

Non-Returnable Items

 

Please note that certain types of items cannot be returned, such as custom-made or personalised items. Sale items are also typically considered final sale and are not eligible for returns or exchanges.

 

Contact Information

For more information on our returns policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Nana188@live.co.uk or by mail using the details provided below:

50 honeybourne
Belgrave
Tamworth
B772JG